Kraken - Canna da Spinning - Maver

How to make a return?

Do you already have an account?

To make a return, simply visit the Returns page. By filling out the form in a few seconds, your return request will be forwarded.

Do not have an account?

To make a return, write an email to resi@playfishing.net indicating the order number or the number of the receipt attached to the package received. If among the reasons for the return there is the breakage of one of the items ordered, it is important to also attach one or more photos of the damaged item.

Refunds and Credits

In the event that the returned Products are:

• Damaged or used
• Returned after the term of 14 (fourteen) working days
• Without packaging or adequate packaging
• With damaged or missing parts, including components, accessories, packaging, wrapping, documents and/or other elements
• If shipping costs have not been paid in advance

Playfishing reserves the right to refuse to refund the purchase price of the Product or to charge the Customer for repair, replacement or shipping costs and expenses. In such cases, Playfishing will have the right to deduct the aforementioned costs and expenses from any sums to be refunded to the Customer.

Upon return of the Products, Playfishing may, in accordance with the preceding conditions, refund the amount relating to the purchase price of the Product paid to Playfishing, less any sums and costs due to Playfishing, by crediting them to the Customer's credit card or bank account or in other ways. In the event that the reason for the return is attributable to an error by Playfishing, Playfishing will refund the full purchase price, including the expenses paid to Playfishing by the Customer.

Warranty

The Products sold by Playfishing may be guaranteed for two years from the date of purchase, depending on the warranty indications of the Product. There is an obligation to report any defects within two months of discovery (legal warranty). In the event that during this period defects in materials or workmanship are found in the Product, the competent Assistance Center will repair or replace the Product or the defective parts.

The methods of repairing a product under warranty differ according to the Manufacturer's instructions. Generally, Playfishing undertakes to collect the Product to be repaired, delivering it to the Repair and Assembly Laboratory. The laboratory staff contacts the Manufacturer to bring the defective piece to the attention of an expert. If the Manufacturer attributes the breakage to causes that allow replacement under warranty, Playfishing will provide the Customer with the new piece. If the customer wishes Playfishing to also take care of reassembling the product with the new spare part, Playfishing undertakes to present an estimate for the maintenance work. In any other case, the Customer is only required to reimburse the costs of collection and return of the product, equal to Euro 30.00.

Shipping fees

Playfishing delivers through partnership with BRT ItalyShipping costs in Italy are the same for all regions, including islands:

• Free: For orders over €69
• Standard 9,90€: For orders under €69

The shipping cost for all other countries where we ship is €19.90.

Delivery time

Playfishing delivers through partnership with BRT Italy. Delivery times generally range from 1 to 5 working days for Italy, from 7 to 15 working days for abroad. Times may however be subject to extensions on particular occasions (strikes, forced suspensions of services, etc.).

Cancel my order

The Customer has the right to cancel orders free of charge and without justification, provided that the Products have not yet been shipped, or if the order status is "in progress" or "pending", by contacting via email support@playfishing.net.

The customer service operator will request the cancellation of the order from the warehouse. If the outcome is positive, a confirmation email will be sent and the cancellation will be free of charge. If it is not possible to proceed with the cancellation, the products will be delivered and the customer can return them in accordance with the withdrawal procedure.