Surf Maver Starter Pack

How to make a return

- Already have an account?

To make a return, simply visit the page returns by clicking here, by filling out the form in a few seconds your return request will be forwarded.

- Don't have an account?

To make a return, write an email to resi@playfishing.net indicating the order number or the number of the receipt attached to the package received. If among the reasons for the return there is the breakage of one of the ordered items, it is important to also attach one or more photos of the damaged item.

Refunds and Credits

- In the event that the returned Products are:
• Damaged or used
• Returned after the term of 14 (fourteen) working days
• Without packaging or adequate packaging
• With damaged or missing parts, including components, accessories, packaging, wrapping, documents and/or other elements
• If shipping costs have not been paid in advance

Playfishing.net reserves the right to refuse to refund the purchase price of the Product or to charge the Customer for repair or replacement costs or shipping costs and expenses. In such cases, Maver will have the right to deduct the aforementioned costs and expenses from any sums to be refunded to the Customer.

Upon return of the Products, Playfishing.net may, in accordance with the preceding conditions, refund the amount relating to the purchase price of the Product paid to Playfishing.net, less any sums and costs due to Playfishing.net (as defined above), by crediting them to the Customer's credit card or bank account or in other ways. In the event that the reason for the return is attributable to an error by Playfishing.net, Playfishing.net will refund the full purchase price, including the expenses paid to Playfishing.net by the Customer.

Products sold by Playfishing.net may be guaranteed for two years from the date of purchase, depending on the warranty indications of the Product. There is an obligation to report any defects within two months of discovery (legal warranty). In the event that during this period defects in materials or workmanship are discovered in the Product, the competent Service Center, facility or other service provider will repair or replace the Product or the defective parts. The repair or replacement of defective Products or parts is the sole and exclusive remedy available to the Customer for a defective Product covered by a Warranty.

The methods of repairing a product under warranty differ according to the Manufacturer's instructions. Generally, Playfishing.net undertakes to collect the Product to be repaired, delivering it to the Repair and Assembly Laboratory. The laboratory staff contacts the Manufacturer to bring the defective piece to the attention of an expert. If the Manufacturer attributes the breakage to causes that allow replacement under warranty, Maver will provide the Customer with the new piece. If the customer wishes Maver to also take care of reassembling the product with the new spare part, Playfishing.net undertakes to present a quote for the maintenance work. In any other case, the Customer is only required to reimburse the costs of collection and return of the product, equal to Euro 30.00.

Shipping costs:

Playfishing delivers through the partnership with BRT Italia, shipping costs in Italy are the same for all regions, including islands:

Free: For orders over €69

Standard €9.90: For orders under €69

The shipping cost for all other countries where we ship is €19.90

Delivery time:

Playfishing.net delivers through partnerships with different couriers (customer's choice on the Check-out page), delivery times generally range from 1 to 5 working days for Italy, from 7 to 15 working days for abroad. Times may however be subject to extensions on particular occasions (strikes, forced suspensions of services, etc.)

Cancel my order:

The Customer has the right to cancel orders free of charge and without justification, provided that the Products have not yet been shipped, or if the order status is "in progress" or "pending", by contacting via email at support@Playfishing.net

The customer service operator will request the cancellation of the order from the warehouse. If the outcome is positive, a confirmation email will be sent and the cancellation will be free of charge. If it is not possible to proceed with the cancellation, the products will be delivered and the customer can return them in accordance with the withdrawal procedure.

Payment methods:

Playfishing.net relies on Shopify Payment, an advanced solution for managing online payments safely and easily. All major payment methods are accepted, including PayPal, Klarna and Satispay. With PayPal, you can make transactions even without an account, directly entering your credit or debit card details via the dedicated form.

Payment method not available:

To ensure the highest level of security in the management of personal information, Playfishing.net relies on Shopify Payment, a reliable and certified platform that allows us to accept only selected payment methods. This approach reflects our commitment to customer satisfaction and a risk-free service, which is why some payment methods considered less secure are not available.

Thanks to this choice, we significantly reduce payment errors and related management issues, helping to minimize returns and, consequently, the environmental impact of shipments.

Cash on delivery:

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How to register:

By registering you can manage your orders, returns and refunds from the Account section. You can do this immediately by clicking the little man icon in the top right.

How to edit saved data:

To change your personal information you must first log in, then, after clicking on the Account icon at the top right, you can change your information by going to the “Profile” section.

How to subscribe to the newsletter:

To sign up for the newsletter and always receive new exclusive discounts, just scroll to the bottom of any page and fill out the form.